Overview
Applicable Remote Monitoring and Management delivers real-time remote monitoring. This enables our experienced team to proactively maintain your messaging and collaboration infrastructure across geographically distributed or centralised estates.
Availability of your messaging infrastructure is improved. Fixed costs and operational risks are reduced. Our experts assume management of the day-to-day operations of your applications, allowing you to focus on core IT initiatives.
Remote Monitoring and Management ensures:
> High availability of your messaging and collaboration platforms
> Proactive identification and resolution of bottlenecks and design issues
> Optimal configuration and regular performance tuning reviews
> Single point of contact for your global network and systems support
> Access to experienced messaging, platform and network engineers
> Efficient, cost-effective, integrated service delivery — with no capital investment.
> Expert professionals provide fast-response remote support for all contracted applications and infrastructure.
> Private Network (VPN) or dedicated line. Applicable own the fault to resolution to ensure the highest levels of service.
Key Benefits
> 24-hour real-time remote monitoring and fault management
> Incident management to resolution, including tracking, escalation, and third-party escalation
> Remote problem resolution
> Configuration management and patching
> Performance monitoring and analysis
> Monthly fault, configuration, and performance reports
> Quarterly service reviews
We have the capability to use our remote management tools on your multi-vendor messaging environment 24 hours a day, seven days a week from our remote monitoring and management centres in the UK and Australia to drive real efficiencies and saving into your estates.