Overview

Built upon the principles of co-management and out-tasking, Applicable's Remote Monitoring and Management Services offers a service between complete outsourcing and self-management. Applicable's unique combination of customer premise remote monitoring and managed services can reduce e-mail complexity, willensure data security, and minimises IT costs for our customers.

Our teams of experts actively monitors your messaging and collaboration estates from our network operations centres (NOC) 24 hours a day, 365 days a year, responding to incidents and taking the lead in co-managing. We act as an extension of your internal IT team. You retain access and control.

Key Features

Availability of your messaging infrastructure is improved. Fixed costs and operational risks are reduced.  Our experts assume management of the day-to-day operations of your applications, allowing you to focus on core IT initiatives.

Applicable Remote Monitoring and Management ensures:

> High availability of your messaging and collaboration platforms 
> Proactive identification and resolution of bottlenecks and design issues
> Optimal configuration and regular performance tuning reviews
> Single point of contact for your global network and systems support
> Access to experienced messaging, platform and network engineers
> Efficient, cost-effective, integrated service delivery - with no capital investment.
> Expert professionals provide fast-response remote support for all contracted applications and platforms
> Private network (VPN) or dedicated line. Applicable own the fault to resolution to ensure the highest levels of service.

Key Benefits

> 24-hour real-time remote monitoring
> Fault management
> Incident management to resolution, including tracking, escalation, and third-party escalation
> Configuration management and patching
> Performance monitoring and analysis
> Monthly fault, configuration, and performance reports
> Quarterly service reviews