Social Collaboration

Brought to you by Applicable

Social software for business allows you to locate and communicated with the right people in your professional network, including your colleagues, customers, and partners. Becoming a social business will mean you are more agile in solving problems and developing propositions.

Organisations rely on social collaboration systems to develop their culture and view of the world. This has an inherent value to a business – but what exactly is it and how do you quantify it?

We create a view of your business and put a value on the business IT investments you make that support your social collaboration goals. Ask how we can deliver improvements to your collaboration with a measurable outcome for your business.

Collaboration Maturity

Our proven Collaboration Maturity Analysis service allows Applicable to assess the state of your organisation and its capability to collaborate across a range of focus areas.

The Applicable Enterprise Social Collaboration Maturity model identifies opportunities for improvements in business performance, productivity and/or agility. Applicable’s unique model provides a map against which performance against best practice can be benchmarked. It provides a way to assess improvements required to support the compelling challenges facing the organisation. The roadmap and action plan form a blueprint for business improvements and the return on investment to be realised.

Identifying the ideal social profile for your business and managing the adoption is essential to understanding what your goals are. To do this we need to understand your business and organisational goals. We do this by interviewing key executives from a range of business areas including marketing, sales, operations and finance.

Five focus areas provide the detail for understanding maturity

We assess what the business is aiming to achieve through its use of technology to support its day-to-day operations. We create an inventory of the key business processes and systems that support those operations and identify existing collaboration tools such as email, document management and instant messaging or voice systems.

We build a picture of the users of the systems so that we can understand exactly what they will require to support the business meeting its objectives. We can create a picture of the demand generated by the business for collaboration.

The dimensions of this assessment cover specific focus areas in employee “enablement” (the ability to utilise technology and its adoption) the “delivery” of platform itself and how robust it is, the “management” of the platform, how it is used to “communicate”, and the policies and “governance” of the platform.

The result of this assessment is a signature for your business and its collaboration maturity. This determination of your business’ potential for collaborative maturity provides insight into the current state of the business. It also provides key information which allows Applicable to develop a unique “action plan” to achieve the future state required to deliver collaboration services to support the business.

Key to this approach is the ability to create measurable outcomes and business cases for each improvement area on the action plan. Each of these improvement areas will have a measurable outcome for the business.