Applicable has a dedicated staff across the business working with BT - one of our three key partners. This Wiki is a document library in our web site in which anyone with permission can easily edit any page. We hope it provides a low-maintenance way to record knowledge. Information that is usually traded in e-mail messages, gleaned from hallway conversations, or written on paper can instead be recorded in a wiki library, in context with similar knowledge. and discoverable by others. Because, as we know, information only has value when it is shared!

BT Business are pretty active on twitter. They, like us have embraced the engagement potential of social networks. We have found them to be very responsive and a very pleasant alternative to phoning a call centre.