COSCO have today confirmed that Applicable will be providing 24x7 remote support for COSCO's UK operations.
The support contract extends beyond the management of COSCO's IBM messaging and collaboration estate to include support for Windows Server, Active Directory, BlackBerry Enterprise Server (BES) and VMWare platforms within the UK operation.
Why Flexible Support from Applicable?
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24x7 Remote Support Services - Applicable’s permanently staffed service desks in the UK and Australia will ensure true 24x7 access to our support teams to support all aspects of COSCO's messaging and collaboration infrastructure. Based upon ITIL® standards, the Support Service will cover all critical processes:
> Incident management: to detect and restore interruptions to service
> Problem management: to identify root causes of Incidents, where possible, and provide recommendations for prevention
> Change management: to manage the approval, build, test, and implementation phases to reduce undesired effects |
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Onsite Professional Services and Remote Engineering - Applicable’s Core Professional Services will provide COSCO with direct access to our specialised messaging, collaboration and infrastructure skills and expertise to designing and building a reliable, scalable estates.
> Server Health Checks
> Version upgrades
> Domino Development Services |
Applicable can help you get the most from your Messaging & Collaboration estate. Call free for a pre-sales consultation on 0800 073 0312 or email sales@applicable.com.