Contact



Applicable Limited

3130 Great Western Court
Stoke Gifford
Bristol, BS34 8HP
United Kingdom
+44 117 915 2200
sales@applicable.com

Applicable Technology Inc.

3707 Cypress Creek Parkway
Suite 450
Houston
Texas, 77068
United States of America
+1 832 591 6625
sales@applicable.com

Applicable Limited

Suite 7, Building 9-12
107 Miles Platting Road
Eight Mile Plains
Queensland, 4113
Australia
+61 73 2228888
apacsales@applicable.com

Applicable Singapore

36B Boat Quay
Singapore, 049825
apacsales@applicable.com

Applicable - Work for us

Work for us

Bristol, United Kingdom

Work for us

Success at Applicable starts with your desire to be part of something special. Whether you are just starting your technical career or are looking for a new challenge, we’d love to hear from you. Working at Applicable, you will apply your skills and experience working with the latest technologies and deliver value to our enterprise customers.

Best Companies Index

In 2016, we were awarded Best Companies 2 Star Accreditation, demonstrating 'outstanding levels of employee engagement' across our organisation. This sought after accreditation acknowledges excellence in the workplace, highlighting workplace engagement as a vital component in the success and growth of an organisation. The Best Companies Index rating is based on survey responses from our employees; we use this valuable information to help make Applicable a great place to work. Employee feedback is integral to our business model and future growth plans so we're delighted to have been recognised for our efforts.

Open positions

Head of Service Delivery

Applicable is seeking a new Head of Service Delivery to lead a large team responsible for the in-life customer service provision as well as maintaining the infrastructure that underpins the services.

As the Head of Service Delivery, you will play a key role in enabling Applicable to achieve its strategic objectives.

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with over 340,000 application users - we understand what it means to deliver mission critical services. It's an exciting time as we provide leadership in a growing market, delivering UC and enterprise voice services and consultancy from our bases in the UK, Australia and the US. Our team comprises some of the industry's best talent who lead, design deploy and support these cutting-edge services around the clock.

You will look after enterprise scale global customers on behalf of large system integrators. You will understand how we add value to the customer and how the customer sees that value. This is ultimately how we are judged as a services business. 

 

About the role 

As the Head of Service Delivery, you will have accountability for all the activity that is delivered by your teams. You will have two primary teams that report to you:

•      Service Operations, the technical 24x7 Service desk, the 3rd line experts in all technical disciplines, who deliver service to our customers and   channel partners

•      Infrastructure and Cloud Services, who manage and maintain our underpinning services. 

A typical day in the role, you will get involved in:

•      Enable your teams to operate effectively 24x7, in line with customer demand and contractual requirement. 

•      Provide the focus and leadership necessary to your team.

•      Deliver the key operational ITIL processes. These include incident, problem, event management, operational change management, asset management, supplier management, and support to information security. You will define the quality required for all ITIL processes.

•      You will be a key contributor in managing major incidents and security incidents.

•      Own and manage risks for your department to the Management Team.

•      Drive an improvement agenda; be proactive. 

•      Provide experience and insight to support the generation of new products when engaged by the Product Management team.

•      Support the delivery of the Information Security Management agenda and scope.


Location

This role is based in our fantastic Bristol office (BS34 8HP), with free parking and great transport link (5 minutes walking from Bristol Parkway Train Station). We offer flexible working hours.

About you

You will have been in similar roles before, you will be able to lead a team and inspire desired behaviour in others. As the Head of Service Delivery, you will possess strong people and customer service skills and work well with other teams. 

You'll be creative, driven and you will have an analytical, logical and rigorous approach to problem solving. Ideally, you will bring the following skills to the role:

•      Demonstrable service experience culture focus.

•      Excellent external-facing and presentation skills.

•      Ability to prepare quality (professional, fit for purpose, requiring no Senior Manager review) written correspondence, and internal and external-facing documentation.

•      Sound business acumen including representing the strategy set at the Management Team 

•      Strong customer service skills

•      Excellent incident management skills

Why Applicable ltd?

•      You will a key player of the broader Management Team

•      You will join a great bunch of friendly people and a growing team

•      Serious career progression opportunities within an MSP

•      Free parking and great transport links (5 minutes walking from Bristol Parkway Train Station)

•      Bonus on top of the salary 

•      Generous holiday package plus Bank Holiday on top

•      Option to buy and sell leave

•      Income protection 

•      Private health insurance

•      Death in service

•      Enhance pension scheme

•      Giving something back day

•      Flexible working hours

At Applicable ltd we know that the perfect candidate doesn't exist. We don't look for someone who ticks all the boxes, we are looking for the right person to join us. We are great in what we do, we need your help in doing it even better!

This is an amazing opportunity to join an ambitious service provider with significant expansion plans for the coming years. This role is best suited to an experienced Head of Service Delivery who is looking to make the next step in their career and join a team that can offer an exciting long-term opportunity, benefits and challenge.

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For more information please click New Link Text

Location: Bristol, Uk

Department: Service Delivery

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Infrastructure and Cloud Services Team Leader - APAC

The leader of the APAC Infrastructure and Cloud Services Team that delivers exceptional technical support and the project delivery capability to manage, develop and secure our global infrastructure.


The Infrastructure and Cloud Services Team Leader is responsible for operational support of Applicable’s cloud environments.  Applicable’s cloud environments are O365 and Unified Communications As A Service (UCAAS) platforms hosted in geographically dispersed data centres across four continents.  You will be responsible for the performance and availability of all infrastructure components within an ITIL framework.

 

You will participate in strategic roadmap projects by designing and deploying solutions that are secure, highly available and which meet the needs of our enterprise scale customers. You will deliver projects according to PRINCE2 methodology.


You will possess skills and experience in infrastructure technologies such as Microsoft Operating Systems, virtualisation, storage, server and desktop hardware, as well as Microsoft System Centre suite and supporting applications. 

Main Duties

  • Develop, manage and support the APAC Infrastructure and Cloud Services team
  • Work closely with the Network Team Manager and the Infrastructure and Cloud Services Team Managers to deliver work within region
  • Incident Management and participation within Duty Incident Management team
  • Delivering and supporting infrastructure services to ensure value for our customers, the users and Applicable
  • Project ownership or executing project tasks with infrastructure technologies
  • Designing infrastructure solutions that are part of the strategic roadmap, customer or security requirements
  • Ownership of the technical solutions for assigned customers
  • Maintenance of our infrastructure and desktop environments
  • Deployment or rationalisation of infrastructure in our data centres
  • Maintain certification and industry awareness of infrastructure technologies and trends
  • Supporting the security function
  • Participation in the DIM on-call rota
  • Other duties as directed by your manager from time to time 

Experience, Knowledge, Skills and Abilities 

You will have experience in leading a team or as a senior engineer delivering support or projects ideally in a large enterprise or service provider environment. Depending on your skills and experience, you will possess a broad skill set progressing to Subject Matter Expert level of knowledge in relevant infrastructure technologies.

Essential 

  • Self-motivation and ability to motivate a team to continually grow, develop and improve
  • Task management and coordination of tasks within the global team
  • Demonstrate effective and efficient collaborative team work 
  • Plan, assign and supervise the work of others 
  • Microsoft server and desktop Operating Systems
  • Storage technologies including Dell Compellent SAN
  • Virtualisation technologies i.e. Hyper-V and VMware
  • Microsoft System Centre suite e.g. SCOM, SCCM, SCDPM etc. as well as backup and monitoring technologies from other vendors
  • Server and desktop hardware
  • Microsoft Azure and O365
  • SQL Server database administration including high availability features
  • Active Directory including multiple domains/forests
  • PowerShell scripting

Desirable 

  •  Microsoft certification e.g. MCSE, MCSA
  • Microsoft Azure and O365
  • Microsoft Exchange with high availability
  • Data centre management and support experience
  • Basic Linux knowledge
  • Basic networking experience
  • Basic SharePoint knowledge


Location: Brisbane

Department: Cloud Services

Find out more

What do you get in return?

An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

Our Values

Successful Candidates

As part of our commitment to the HMG Baseline Personnel Security Standard, all offers of employment will be subject to satisfactory clearances these include;

Applicable is an equal opportunities employer and is committed to comply with equal employment laws and regulations for all applicants and employees.

To find out how we collect and use your personal information once you have applied to work for us, take a look at our Candidate Privacy Policy which can be found here.