Contact



Applicable Limited

3130 Great Western Court
Stoke Gifford
Bristol, BS34 8HP
United Kingdom
+44 117 915 2200
sales@applicable.com

Applicable Technology Inc.

3707 Cypress Creek Parkway
Suite 450
Houston
Texas, 77068
United States of America
+1 832 591 6625
sales@applicable.com

Applicable Limited

Floor 1, 7 Clunies Ross Court
Eight Mile Plains
Queensland, 4113
Australia
+61 73 2228888
apacsales@applicable.com

Applicable Singapore

36B Boat Quay
Singapore, 049825
apacsales@applicable.com

Applicable - Work for us

Work for us

Bristol, United Kingdom

Work for us

Success at Applicable starts with your desire to be part of something special. Whether you are just starting your technical career or are looking for a new challenge, we’d love to hear from you. Working at Applicable, you will apply your skills and experience working with the latest technologies and deliver value to our enterprise customers.

Best Companies Index

In 2016, we were awarded Best Companies 2 Star Accreditation, demonstrating 'outstanding levels of employee engagement' across our organisation. This sought after accreditation acknowledges excellence in the workplace, highlighting workplace engagement as a vital component in the success and growth of an organisation. The Best Companies Index rating is based on survey responses from our employees; we use this valuable information to help make Applicable a great place to work. Employee feedback is integral to our business model and future growth plans so we're delighted to have been recognised for our efforts.

Open positions

UC Consultant

Job Description 

As a UC Consultant at Applicable, you will be joining a world class Professional Services team, delivering our cloud based Microsoft UC solutions to our global customers. The work is varied and challenging and you will be involved in all areas of technical project delivery from product development to customer deployment and customisation. Our typical projects will see you delivering IMP and Voice Services to companies of 20,000 to 80,000 seats across multiple continents and countries.

The right candidate will have experience of delivering international projects as the technical expert. You will already have a combination of the following skills and experience Skype for Business, Teams, Office 365, Active Directory, Strong SBC and Gateway experience and be MSCE qualified. It would be desirable to also have any of the following skills or experience ITIL, PRINCE2, Other UC platforms (Cisco) and Messaging.

There is occasional travel to customer and partner sites, but the majority of your work will be delivered from our Bristol Offices or as a Home worker located anywhere in the UK. 

Applicable is a growing company with exciting opportunities and are part of the Arkadin and NTT group.

Main Duties

  • Deliver large scale global projects as the Technical Lead on the project team.
  • Deliver all aspects of simple projects, including technical solution, planning and forecasting, design, scope, schedule, resourcing, budget, risk, quality, change and stakeholder management.
  • Project Technical Design Authority (TDA) / Design Authority (DA).
  • Own the project technical design, and technical risks, issues and constraints. 
  • Technical interface to partners and customers.
  • Process development required for continual improvement of our UC Service.
  • Provide support to sales team in a pre-sales capacity.
  • Perform complex technical consultancy.
  • Technical gap analysis.
  • Participate in temporary on-call rota to support the projects during key phases such as change, testing, UAT, go-live and Early Life Support.
  • Build, commission, test and deploy technical deliverables.
  • Understand and deliver to Applicable processes and service designs.
  • Own Operation Acceptance Criteria and ensure they are delivered. 

Essential Skills

  • Windows Server MCSE.
  • Microsoft Communication MCSE.
  • Familiarity with SBCs/SBAs preferably Audiocodes. 

Desirable skills

  • Telecoms experience at enterprise or international level.
  • Current ITIL Qualifications.
  • Current PRINCE2 Qualifications

To view the full jobscription please click here. 

Location: UK - Nationwide

Department: Professional Services

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Level 2 Technical Support Engineer - Bristol, UK

Are you a passionate IT professional looking for your next challenge? We are seeking a new Service Desk Analyst to join our vibrant team based in our snazzy North Bristol offices, with loads of parking and great transport links!

You will be part of a 24x7 team that provides personal, end to end service management to our global customers. 

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with over 340,000 application users - we understand what it means to deliver mission critical services. 

About the role

As a Service Desk Analyst, you will be a key team player in a global service desk and will have excellent customer service and communication skills. 

Reporting to the Service Desk Team Manager, you will provide support to the service desk team and Applicable’s global Service Operations function. Your main duties will include:

  • Delivering and supporting services to ensure value for our customers, the users and Applicable.
  • Technical support within Applicable’s technology stack as guided by your Team Manager.
  • Resolving incidents, fulfilling requests and reacting to events within Microsoft focussed technologies.
  • Operational task administration – hardware, backups, patching, Antivirus, monitoring tooling, platform maintenance.
  • Scheduled Operations activity such as housekeeping and reporting.
  • Process and documentation maintenance.
  • Raising operating risks to your team manager.
Location

This role is based in our Bristol office.

About the applicant

You will be passionate about IT, committed to developing your skills and will bring the following traits:

Essential

  • Demonstrable service culture focus.
  • Supported UC technologies including Lync and Skype for Business. 
  • Proven management of support requests and incidents using the ITIL framework.
  • Complex problem solving and troubleshooting skills and experience.
  • Willingness to cross skill in different technologies and platforms.
  • Ability to prepare high quality written customer correspondence and documentation.

Desirable

  • MTA/MCSA Certification.
  • ITIL Certification.
  • Computing degree.
  • Experience using virtualisation platforms including Hyper-V and VMWare.
  • Strong background in technical support with a focus on Microsoft products including Windows Server.
  • Familiar with SQL Management Studio.
  • Management of alerts generated by Microsoft SCOM.
  • Experience using Microsoft SCCM for patch deployment.
  • Microsoft SharePoint administration.
  • Exchange on premise and O365 administration.
  • Experience in supporting successful projects.
  • Good external-facing and presentation skills.
  • Experience using Cherwell ticket management software.

This is an amazing opportunity to join an ambitious service provider with significant expansion plans for the coming years. This role is best suited to a service desk analyst with real drive and ambition, looking to make the next step in their career and join a team that can offer an exciting long term opportunity.

Applicable rewards its staff to attract the best talent. 

The full job description for this role can be found here.

Location: Bristol

Department: Service Desk

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Junior Service Desk Analyst - Bristol, UK

Are you passionate about IT? Just completed an IT related qualification and looking for a great opportunity?

Applicable are looking for individuals with customer service experience and a real passion for IT to join our fast paced global service desk. If you have recently completed an IT related course or degree, are looking to take your first role in the Unified Communications industry or you are looking to develop your existing IT skills, you can build a career at Applicable.

You'll be working alongside an experienced team in our fantastic Bristol offices where we have a great track record of providing career developing opportunities, previous Service Desk candidates have become specialist Unified Communications Engineers and Customer Service Managers within the company. This entry level role is the perfect opportunity for anyone looking to progress within the IT industry.  

What will you be doing?

You will work on our 24x7 global service desk, alongside our 3rd line specialist support teams, providing excellent customer service and high quality technical support to Applicable and our global customer base.

You will work on a 4x4 shift pattern taking handover from our Brisbane office in the morning and handing back to Brisbane in the evening. You will communicate via telephone, email and Skype for Business and you will triage and troubleshoot their technical issues and solve them or escalate to the correct team.

What experience will you need?

Essential

  • Committed to providing first class customer service.
  • Problem solving and troubleshooting skills and experience.
  • Willingness to cross-skill in different technologies and platforms.
  • Excellent written and verbal communication.
  • Good level of general education (5 GCSE Grade C or above (or equivalent) including English and Maths).

Desirable

  • Background in technical support with a focus on Microsoft products.
  • Supported UC technologies including Lync / Skype for Business.
  • Experience in supporting successful projects.
  • MTA/MCSA Certification.
  • ITIL certification.

What we offer

  • Salary: Up to £21,000 (depending on experience) per annum plus benefits following the successful completion of 3 months' probation.
  • Job type: Permanent, 4x4 shift pattern (contact us for more information).
  • Support in gaining industry standard professional qualifications. 

Location: Bristol

Department: Service Desk

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Cloud Services Engineer - Houston

The Cloud Services Engineer is a member of a global team which delivers exceptional technical and customer service within the Applicable Service Operations division. 

The Cloud Services team is responsible for operational support of a large virtual infrastructure hosted in geographically dispersed data centres across 4 continents.  Specifically the team is accountable for the performance of all infrastructure components which span storage, virtualisation, monitoring, backups and security components.  The Cloud Services Engineer is focused on 3rd party (O365 and on-prem hosted) and the Unified Communications as A Service (UCaaS) platforms.

  •       Technical delivery of service to customers in all geographies using Applicable's ITIL framework, including incident, problem and change management
  •       Ownership of the technical solutions for assigned customers
  •       Collaborative teamwork both within the Cloud Services global team and also across global teams to resolve technical incidents and problems
  •       Knowledge sharing
  •       Security management to ISO270001 standard
  •       Deliver technical resource to the project management office
  •       Develop and maintain technical design and process documentation
  •       Participate and lead continual service improvement initiatives
  •       Participate in the 24x7 on call roster with the global team
  •       Other duties as directed by your manager from time to time

 Experience

  • At least 5 years working as a Server Administrator, Cloud Services Specialist or on related Microsoft technology stack

Knowledge

  • Microsoft MCSE or MCSA certification
  • ITIL certification
  • Understanding of ISO270001 controls
  • Basic Linux knowledge

Skills 

  • Exchange Server 2013 and 2016 with high availability
  • Exchange on 0365
  • Microsoft Server OS including 2012 and 2016
  • Skype for Business and Lync
  • Hyper-V virtualisation
  • VMware virtualisation
  • Office 365 Tenant Administration and ADFS
  • System Centre suite – focusing on SCCM, SCOM and DPM
  • Active Directory including multiple Domains/Forests
  • Storage Technologies including Dell Compellent
  • Mobile device management (MDM) including Intune/GFE
  • SharePoint 2013 and above
  • SQL Server Database Administration including High Availability features
  • PowerShell scripting

Abilities

  • Demonstrate excellent written and verbal communication to internal and external stakeholders. 
  • Ability to effectively work under pressure.
  • Demonstrate effective and efficient collaborative team work.
  • Independently troubleshoot, and technically manage complex incidents and problems.
  • Scope, manage and technically drive minor projects based on customer requirements.
  • Self-motivation and ability to motivate other in team to continually grow and improve.
  • Exceptional understanding of technical and business requirements.
  • Champion continual service improvement initiatives (including technical support processes) throughout Service Operations. 
  • Keep up to date with the latest role-relevant technologies, through independent study, lab work, and awareness of the market. 
  • Analyse, organise and prioritise work while meeting multiple deadlines. 
  • Maintain effective working relationships. 
  • Provide expert level problem management.

 

 

Location: Houston

Department: Cloud Services

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Unified Communications Team Manager

Role context:

A senior member of the Applicable Service Delivery Leadership Team, you will manage the 3rd line Unified Communications Team. You will be an experienced IT manager with an excellent track record. Your Team’s effectiveness is critical to Applicable’s ongoing growth and success.

You will work closely with the Applicable Service Delivery Leadership Team that oversee our global 24x7 operational capability. We’re both a big and small company and this brings amazing opportunity for the right person. The technology is leading edge, we’re providing services to large customers, typically through global partners and telcos. That creates challenges that you would expect in a company that is significantly larger. However, we are small enough that you will have an active part in the identification and ownership of any improvement agenda. You will make a difference. This is a powerful combination and will appeal to any ambitious manager. 

Your team is based in both the EMEA and AMER regions. They provide the technical authority and expertise to manage global enterprise customers. They are highly skilled and capable subject matter experts. We are growing – and your team will grow too. The role is complex and challenging and takes a range of skills to be effective.  You will come with a strong ITIL understanding. Applicable is all about our people, and your ability to lead, develop, grow and inspire your team is essential.

Line management:

  •  Business lead. Inspiring trust and integrity. Creating a climate of achievement.
  • 1-2-1 and objective setting/reviews. Working with HR to embed ongoing governance and improvement. Manage appropriate reward and PIP processes as necessary
  • Career development. Developing and promoting career aspiration. Enhancing self-worth and value of the individual. Develop the technical capabilities of the team using KSA and modular training guide
  • Team development. Developing team cohesion and efficiencies of scale. Align Team goals with strategic objectives and ensure technical certifications are retained
  • Team Morale. Developing a healthy working climate that supports and celebrates success.
  • Resource Management. Assigning priority incidents, project activity and day to day work-stack tasks to the team
  • Recruitment. Work with HR to grow the team. Evaluate the requirement for capacity and talent to support our customer pipeline
  • Escalation point. Both for internal team concerns and external team feedback or resource demands
  • Scheduled Operations activity such as housekeeping, reporting
  • Raise operating risks to Head of Service Operations
  • Support to the information security function, including the integration of information security requirements into the service operational framework, and the managerial control and feedback that the requirements are being met

Continual Service Improvement Programme activity:

  • Problem management
  • CSIP improvement and innovation

Incident Management:

  • Active Incident Management during UK core hours
  • Participate in the on-call Incident Management rota

Other duties as directed by your manager from time to time

Essential

  • Strong people management skills.
  • Ability to lead and inspire.
  • Strong negotiator and conflict resolution skills.
  • Strong time management and planning skills.
  • Problem solver. Able to analyse processes and propose improvements.
  • Ability to effect change in people and process to realise the improvements.
  • Ability to elevate conversation and relationships to focus on the big picture, not minutiae.
  • Ability to prepare quality written correspondence, and internal and external-facing documentation
  • Excellent external-facing and presentation skills
  • Previous experience in IT managed service provision.
  • Sound decision making; ability to make commercial and operational assessment. Capable of identifying and quantifying risk, to enable sound decision making.

Desirable

  • Thorough knowledge of the UC and voice market. Understanding of outsourced and multi-vendor managed services.
  • Evidence of certifications relevant to Applicable's chosen market. Technical, Project related, TOGAF or ITIL.

Location: Bristol, Uk

Department: Unified Communications

Find out more

What do you get in return?

An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

Our Values

Successful Candidates

As part of our commitment to the HMG Baseline Personnel Security Standard, all offers of employment will be subject to satisfactory clearances these include;

Applicable is an equal opportunities employer and is committed to comply with equal employment laws and regulations for all applicants and employees.

To find out how we collect and use your personal information once you have applied to work for us, take a look at our Candidate Privacy Policy which can be found here.