Contact



Applicable Limited

3130 Great Western Court
Stoke Gifford
Bristol, BS34 8HP
United Kingdom
+44 117 915 2200
sales@applicable.com

Applicable Technology Inc.

3707 Cypress Creek Parkway
Suite 450
Houston
Texas, 77068
United States of America
+1 832 591 6625
sales@applicable.com

Applicable Limited

Suite 7, Building 9-12
107 Miles Platting Road
Eight Mile Plains
Queensland, 4113
Australia
+61 73 2228888
apacsales@applicable.com

Applicable Singapore

36B Boat Quay
Singapore, 049825
apacsales@applicable.com

Applicable - Work for us

Work for us

Bristol, United Kingdom

Work for us

Success at Applicable starts with your desire to be part of something special. Whether you are just starting your technical career or are looking for a new challenge, we’d love to hear from you. Working at Applicable, you will apply your skills and experience working with the latest technologies and deliver value to our enterprise customers.

Best Companies Index

In 2016, we were awarded Best Companies 2 Star Accreditation, demonstrating 'outstanding levels of employee engagement' across our organisation. This sought after accreditation acknowledges excellence in the workplace, highlighting workplace engagement as a vital component in the success and growth of an organisation. The Best Companies Index rating is based on survey responses from our employees; we use this valuable information to help make Applicable a great place to work. Employee feedback is integral to our business model and future growth plans so we're delighted to have been recognised for our efforts.

Open positions

2nd Line Technical Support Engineer - Bristol, UK

Are you a passionate IT professional looking for your next challenge?

Latest technologies and career progression sound like what you are looking for?

Are you a friendly and career-oriented Service desk analyst looking to step into a second line support role?

We are seeking a new 2nd Line Support Engineer to join our vibrant team based in our snazzy North Bristol offices, with loads of parking and great transport links!

You will be part of a friendly team that provides personal, end to end service management to our global customers. 

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with over 340,000 application users - we understand what it means to deliver mission critical services. 

A typical day

As a 2nd line Technical Support Engineer, you will be a key team player in a global service desk and will have excellent customer service and communication skills. 

Reporting to the Service Desk Team Manager, you will provide support to the service desk team and Applicable’s global Service Operations function. You will get involved in:

  • Delivering and supporting services to ensure value for our customers, the users and Applicable.
  • Technical support within Applicable’s technology stack as guided by your Team Manager.
  • Resolving incidents, fulfilling requests and reacting to events within Microsoft focussed technologies.
  • Operational task administration – hardware, backups, patching, Antivirus, monitoring tooling, platform maintenance.
  • Scheduled Operations activity such as housekeeping and reporting.
  • Process and documentation maintenance.
  • Raising operating risks to your team manager.
normal'>Location

This role is based in our Bristol office, with free parking and great transport link (5 minutes walking from Bristol Parkway Train Station).

Why us

A great bunch of friendly people and a growing team

Fantastic training and serious career progression opportunities (we progressed 6 people from the Bristol office in the last 10 months)!

Free parking and great transport links (5 minutes walking from Bristol Parkway Train Station)

4 days on + 4 days off work shifts and no on call rotas

About you

You will be passionate about IT, committed to developing your skills and will bring the following traits:

Familiarity with

  • Demonstrable service culture focus.
  • Supported UC technologies including Lync and Skype for Business. 
  • Proven management of support requests and incidents using the ITIL framework.
  • Complex problem solving and troubleshooting skills and experience.

Bonus points for:

  • MTA/MCSA Certification.
  • ITIL Certification.
  • Computing degree.
  • Experience using virtualisation platforms including Hyper-V and VMWare.
  • Strong background in technical support with a focus on Microsoft products including Windows Server.
  • Familiar with SQL Management Studio.
  • Management of alerts generated by Microsoft SCOM.
  • Experience using Microsoft SCCM for patch deployment.
  • Microsoft SharePoint administration.
  • Exchange on premise and O365 administration.

This is an amazing opportunity to join an ambitious service provider with significant expansion plans for the coming years. This role is best suited to a service desk analyst with real drive and ambition, looking to make the next step in their career and join a team that can offer an exciting long-term opportunity.

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The full job description for this role can be found here.

Location: Bristol

Department: Service Desk

Find out more

Unified Communications Engineer - Bristol, UK

The Unified Communications Engineer is a member of a growing dynamic global team, which delivers exceptional technical service to leading world brands.

The Unified Communications Team ensures our customers’ enterprise communications services are ready to help achieve their business aims, whether served from the Applicable private cloud, public via cloud, hybrid, or on-premise infrastructures.

The Unified Communications Engineer is responsible for:
• Delivery of technical services to customers across all geographies using Applicable's ITIL framework, including mature incident, problem and change management processes
• Ownership of the technical solutions for customers
• Collaborative teamwork both within the global Unified Communications Team and across other global teams to resolve technical incidents and problems
• Keeping skills relevant and the ability to share knowledge
• Working with project management office to scope, manage and technically drive minor projects based on customer requirements.
• Develop and maintain technical design and process documentation
• Participate and lead continual service improvement initiatives
• Participate in the Unified Communications Team on call rota
• Security management to ISO270001 standard
• Other duties as directed by your manager from time to time

Experience:
• At least 4 years of Microsoft communications technology experience (Skype for Business/Lync/Teams), including deployment and configuration of instant messaging, presence, audio-visual and web conferencing, enterprise voice, high availability and disaster recovery
• Technical support and/or engineering with a primary focus on Skype for Business/Teams and associated technologies
• VOIP / IP telephony / SBC and Voice gateways
• Advanced Windows server platform experience including AD, DNS, DHCP, and PKI
• Asserting Call Quality leveraging applications such as PowerSuite, Prognosis, in addition to native tools

Knowledge:
• Microsoft Communications certification (MCSE/MCP/PSLP)
• Key Health Indicators for Microsoft communications technologies
• Voice and Video call quality management for Microsoft and associated communications technologies
• Enterprise Voice, SIP Trunking, PBX/Gateway (Audiocodes, Sonus, Squire) integration
• Media flows in Microsoft and associated technologies
• Networking essentials (CompTIA Networking+, Cisco CCNA, Microsoft Networking Essentials 70-058, Windows Server 2008 Networking Infrastructure 70-642)
• Office 365 administration
• Advanced Windows administration including Active Directory, DHCP DNS
• SQL Server database administration including high availability features
• ITIL certification
• Understanding of ISO270001 controls

Skills:
• Technical management of complex incidents and problems through to resolution
• Excellent customer service and customer facing skills
• Methodical and imaginative troubleshooting
• PowerShell scripting and cmdlets
• Excellent written and verbal communication to internal and external stakeholders
• research efficiently to come up with solutions in short time frames
• Scope, manage and technically drive minor projects based on customer requirements
• Understand the latest role-relevant technologies, through independent study, lab work, and awareness of the market 

Abilities:
• Effectively work under pressure and make priority calls
• Effective and efficient collaborative team work
• Self-motivation and ability to motivate a team to continually grow and improve
• Exceptional ability to understand technical and business requirements
• Champion continual service improvement initiatives (including technical support processes) throughout service operations 
• Analyse, organise and prioritise work while meeting multiple deadlines 
• Maintain effective working relationships
• Seamlessly cross-skill in different technologies and platforms

 

Homeworking will be considered for this role.

Location: Bristol

Department: Unified Communications

Find out more

Service Desk Analyst - Brisbane, Australia

https://applicablelimited.peoplehr.net/Handlers/RichTextEditorImageDownload.ashx?file=/Service Desk Analyst JD Public .docx

About us

We are a global leader in delivery of mission-critical enterprise Microsoft Skype for Business and Microsoft Teams services, with over 15 years' experience and a user base exceeding 400,000 globally.

Our partnerships with global communications and technology providers, Fujitsu, British Telecom (BT), Arkadin and Microsoft, enable us to deliver professional 24x7 managed support services to our customers by taking a “follow the sun” approach with our regional offices based in the UK, US and Australia.    

About the role

Service Desk - Where the value of the service to the customer is realised. 

Permanent full-time position 

With service desk support teams in the UK and Australia, you will be providing level 1 and level 2 technical support to our global customers.

4 days on, 4 days off shift pattern 

Within your team, you will work on average 36.75 hours per week.

Located at Eight Mile Plains

Close to major transport links.

• Excellent employee benefits package 

We care for our staff.  Our annual leave allowance, private health insurance allowance and life insurance policies are all above the industry standard.

Free onsite parking

Surrounded by senior engineers specialising in various technologies, you can expect to gain knowledge and experience to meet varying business demands.  You will be supported through your career by re-enforcing your skills and abilities with industry recognised technical certifications to prepare you for career progression.

About you

With a technical background, you will support a wide variety of infrastructure, platform software and application technologies by analysing and resolving both events and incidents and fulfilling requests.  Excellent written and verbal communication skills and a familiarity of ITIL best practises are essential for you to be successful in the role.  You are a self-motivated professional with a desire to progress your career.  

An IT related bachelor’s degree, Microsoft certification, and a familiarity with information security best practices such ISO 27001:2011 are all highly desirable.


Location: Brisbane

Department: Service Desk

Find out more

UC Engineer - Houston, US

Applicable is seeking a new Unified Communications Engineer to join our busy and experienced team.

You will be part of the Unified Communications team, who are responsible for supporting Enterprise Microsoft Skype for Business and associated technologies based on global high availability designs.

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with 400,000 application users - we understand what it means to deliver mission critical services. 

About the role 

This is a fantastic opportunity for an experienced Unified Communications Engineer, looking to develop their skills in a fast paced global team environment. 

You will join in a high responsibility and business critical role, working alongside our 24/7 Service Desk and other specialist teams. 

Your main duties will include:  

  • Providing expert level incident and problem management for all modalities of Skype for Business and associated technologies, including SBCs and Voice Gateways.
  • Acting as a Technical Account Manager, working alongside the Service Management team as the Technical experts.
  • Supporting project work as a technical resource for our internal and external customers.
  • Providing TDA support for all existing customer changes.
  • Be part of the on call rota, providing out of hours technical escalation support. 

Location

Homeworker or office based. 

About the Applicant

As a UC Engineer, you will be a key team player and will have excellent customer service and communication skills, and will bring the following skill set.

Essential Skills 

  • Strong technical support/engineering background with a primary focus on Skype for Business/Lync 2013/Lync 2010.
  • 4 years + Skype for Business/Lync/OCS Systems Support (2015/2013/2010) experience, which should include deployment and configuration of instant messaging, presence, audio-visual and web conferencing and familiarity with policy management. 
  • Understanding of factors which contribute to Skype for Business Call Quality.
  • Advanced Windows 2016/2012 server platform experience, including AD, DNS, DHCP and PKI.
  • Enterprise Voice, SIP Trunking and PBX/Gateway (Audiocodes, Sonus ad Squire) integration capabilities. 
  • An understanding of networking essentials (CompTIA Networking+, Cisco CCNA, Microsoft Networking Essentials 70-058, Windows Server 2008 Networking Infrastructure 70-642).
  • Advanced problem solving and troubleshooting skills and experience.
  • Ability to prepare quality written correspondence, and internal and external facing documentation.
  • Excellent customer service and customer facing skills.
  • Good communication, presentation and organisational skills. 
  • Desirable skills

  • VOIP/IP Telephony Experience.
  • MSCE Communication/MCITP/PSLP Certification.
  • Demonstrable Hyper-V, System Center Virtual Machine Manager or other virtualisation technology experience.
  • System Center Operation Manager or other System Center Suite experience.
  • Experience in Call Quality Management Applications such as Unify2, Prognosis, Event Zero.
  • Demonstrable service culture focus.
  • Creative and with the courage to act with integrity.
  • Experience in supporting successful projects.
  • This is an amazing opportunity to join an ambitious service provider with significant expansion plans for the coming years. This role is best suited to a junior Unified Communications Engineer with real drive and ambition, looking for a new challenge. 

    Location: Houston

    Department: Unified Communications

    Find out more

    IT Solutions Engineer, Bristol, UK

    Applicable Limited is a leading provider of Unified Communications and managed email with aggressive growth plans ahead. It's an exciting time to join us as we provide leadership in a growing market, delivering UC and enterprise voice services and consultancy from our bases in the UK, Australia and the US. Our team comprises some of the industry's best talent who lead, design deploy and support these cutting-edge services around the clock.


    About the role

    In the IT Solutions Engineer role, you will play a key role in providing business and technical skills to develop repeatable processes and supporting documentation for software and hardware applications to enable Applicable to sell the service repeatable and profitable fashion.

    This is a technical Solution Design role (IT Solution Engineer), taking and managing requirements and translating them into a “Product” which can be repeatedly delivered by our Project Office and technical teams. You will play a key role in designing, building, configuring, testing applications and devices and you will be able to automate repeatable tasks (Process or Technical). You will also be able to write and clear documents/processes. 

    Key activities include:

    •      Validation of business and Product requirements

    •      Ensure the developed product meets all Business Requirements

    •      Validate all solution design options

    •      Development of the processes and documentation to support the internal and partner Sales team to understand and sell the Product

    •      Development of the processes and documentation to enable the Service Operations teams to deliver and support the Product                 (Applications/Devices)

    •      Authoring supporting documentation


    Your personal skills will play a key part, you will be able to work as part of a team and interface to a wide variety of teams including:

    •      Architecture

    •      Product Management

    •      Sales

    •      Consultancy

    •      Professional Services

    •      Service Transition

    •      Service Operations

    •      Security

    •      Third Parties


    This is predominantly a technical role requiring a broad technical knowledge of Operating systems and Applications. You will have experience with:

    •      Networking skills include subnetting, DNS, IP address management

    •      Microsoft Windows Server

    •      Microsoft Active Directory

    •      Microsoft Skype for Business

    •      Office365 Microsoft Teams

    •      UC experience with AudioCodes or SONOS UC equipment (SBC)

    •      PowerShell or equivalent scripting language


    Bonus point for:

    •      Virtualisation technologies, including Hyper-V

    •      Microsoft Office365

    •      Microsoft Exchange

    •      Microsoft SharePoint

    •      Microsoft SQL or other relational database experience

    •      Basic Knowledge of Linux


    On a daily basis, you will get involved in the execution of any information security activity as guided by your line manager or by the Information Security function in Service Design. You will also see yourself involved in:

    •      Exemplify Applicable’s project delivery and service culture.

    •      Other duties as directed by your manager from time to time.


    About you

    We are looking for the following technical skills and qualifications:      

    MCSE Server Infrastructure or MCSE Cloud Platform & Infrastructure

    Microsoft Communication MCSE

    Ideal Experience: At least 3 large scale EV projects.


    Your strengths: 

    Communicating and Influencing

    Achievement Drive

    Commercial Awareness

    Judgement and Analysis

    Strategic Orientation

    Technical Knowledge      


    Bonus Points for:      

    Telecoms experience at enterprise or international level

    Current ITIL Qualifications

    Current PRINCE2 Qualifications

    TOGAF


    About us - What do you get in return?

    An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary, flexible working hours and a great benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around. We are a sociable and friendly bunch of people, check us out on Facebook and Twitter to know more about us!

    Location: this role is based in our Bristol office in Stoke Gifford just outside the M32, with free parking and great transport link (5 minutes walking from Bristol Parkway Train Station).

    We offer flexible working hours and the potentialt to work from home a few days per week.  


    Our Core Values

    Commit to Excellence

    Be flexible and agile

    Take ownership, take the initiative

    Understand the customer and our value to them

    Efficiency of Execution


    Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Location: Bristol, Uk

    Find out more

    What do you get in return?

    An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

    Our Values

    Successful Candidates

    As part of our commitment to the HMG Baseline Personnel Security Standard, all offers of employment will be subject to satisfactory clearances these include;

    Applicable is an equal opportunities employer and is committed to comply with equal employment laws and regulations for all applicants and employees.

    To find out how we collect and use your personal information once you have applied to work for us, take a look at our Candidate Privacy Policy which can be found here.