Microsoft Unified Communications and collaboration
Helping partners and their customers to achieve their digital transformation goals – our experts work with you to support, plan, design, deliver and support in life unified communications and collaboration services.
From Microsoft Teams to Microsoft Office 365 Modern Workplace, we have the in-house expertise to simplify the digital transformation journey.
Readiness and Planning
Understanding the real business drivers is essential in ensuring organisations have the right solution to fit their requirements. We engage with partners and their customers right at the start of the process – helping to set and confirm the the objectives, understand the current environment and the target solution, and helping to build and deliver the business case.
Our experts analyse how to co-exist with existing PBX systems and contact centres, and how to migrate users from traditional telephony to UC services, delivering the best user experience and driving for the business case ROI.
We work to simplify UC projects and use our experience to minimise any risks. Our team of experienced consultants and project managers become part of our partner’s extended team to deliver the project – meeting the technical and project management requirements, driving to be on time and on budget. UC can be complex – so we bring all our experience and current expertise to the project.
Our in-life operation and support services will ensure your customer’s UC and collaboration services are reliable, scalable, and future-proofed based on our planning and building for service.
In most cases, our deployment projects are designed to transition what we have helped to build into live service, supporting the service 24×7 global support. We will manage the availability, quality, and security of the service with our 24×7 service operations team.
Our service transition team supports the smooth introduction of the service itself as well as new features and enhancements into the customer environment – all governed by change control to ensure uninterrupted service.
Our technical account management team works with you as an extension of your team to make sure your service continues to deliver real value, tracks vendor releases and new features, and ensure that the service continues to meet the specific requirements of the customer’s organisation – the customer consumes UC services as their organisation requires, while we manage and support them as a trusted adviser and service provider.